Short Term Rental FAQ's

Q: How long can I hire a cellphone for?
A: The rental duration of the device is solely dependant on the user. It could be for a period of just 1 day or 6 months and sometimes even longer.

Q: I cannot make international calls. What must I do?
A: If you cannot make international calls, please contact the Cellular Dynamics Help Line on +27 83 777 7720 (CPT) or +27 83 788 8883 (JNB)

Q: If there is no HSDPA signal will I be able to use 3G and GPRS?
A: yes, when the signal drops, you will be able to access the 3G, Edge and GPRS network in the same manner as with the 3G data cards.

Q: My cellphone does not want to make calls, but I can receive calls. What is wrong?
A: Please contact the Cellular Dynamics help line on +27 83 777 7720 (CPT) or +27 83 788 8883 (JNB)

Q: What do I dial if I am looking for a number?
A: Dial 200 from an MTN phone
- This service also helps you with international directory information
- Telkom’s 1023 number is also available. Calls are charged at normal cellphone rates

Q: What do I do if I PUK my phone?
A: In the event that you have entered your PIN code incorrectly 3 times, it will ask you for a PUK number. Please call the helpline on +27 83 777 7720 (CPT) or +83 788 8883 (JNB)

Q: What is 3G?
A: 3G stands for ‘third generation’. This technology allows data to be transmitted more quickly (384 kbps) and in greater quantities over cellular networks. 3G can also be used to give laptops and personal digital assistants wireless mobility that allows you to send and receive e-mails and documents from wherever you are.

Q: What is Edge?
A: Enhanced data for GSM Evolution, a 3G technology that delivers broadband data speeds to mobile devices. Edge 231 kbps) is five times faster than conventional GPRS, is more robust, and required an Edge-capable cellphone

Q: What is GPRS?
A: General packet radio services or GPRS technology. The service in effect divides files into small data packets that are then transmitted across the network.

Q: What is HSDPA?
A: 3G HSDPA is a 3G enhancement that delivers superior speed (up to 1.8mbs faster than ADSL). Its performance is comparable to today’s wireless LAN services, but with the added benefit of mobility and ubiquitous coverage

Q: What is the security number of a phone?
A: In the event that you need the security code of your device, please contact the Cellular Dynamics help line on +27 83 777 7720 (CPT) or +83 788 8883 (JNB)

Q: Which type of satellite phone should I rent?
A: We offer Iridium and Immarsat Satellite phones. Depending on the location you will be travelling to, we will provide you with the best phone for that region. There are some areas where one system works better than the other.

Q: Does a satellite phone work just like a cell phone?
A: Yes it does, however you need to be outside with the phone under a clear and open sky in order to make or receive calls. The phone must have a direct  line of sight with the satellite for a good connection.

Q: Will the satellite phone work inside a cruise ship cabin or inside a car?
A: No, you must be on deck of a cruise ship or outside in order to connect with the satellite.

Q: What is the battery life of a satellite phone?
A: The talktime for the Iridium phone is 3.6 hours and standby is approximately 3 days depending on the usage of the phone.
The talktime for the Immarsat phone is 2h40 minutes and standby time is also approximately 3 days depending on the airtime usage of the phone.

Q: How long does it take to charge the battery of a satellite phone?
A: Approximately 3-4 hours for a full charge